Akbayan Nurmukhamedova
Atyrau,Kazakhstan
Summary
Results-driven Catering and Hospitality Operations Manager with over 21 years of comprehensive experience in Onshore and Offshore Catering, Housekeeping, and Accommodation Management. Skilled in leading diverse teams, maintaining high service standards, and ensuring client satisfaction. Proven ability to manage large-scale operations, control costs, and implement continuous improvements. Adept at crisis management and delivering consistent quality under pressure. Seeking new opportunities to leverage expertise and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Site Manager
Arctic Group International
Atyrau, Kazakhstan
02.2024 - Current
- Company Overview: Canada Branch in Kazakhstan, Atyrau Tengiz
- Full-cycle administration of the camp's daily operations
- Managed expense tracking and reporting using NAV
- Prepared POB calculations and maintained accurate records of goods received and issued
- Developed and implemented procedures for housekeeping and catering departments
- Conducted daily toolbox talks and monitored compliance with operational standards
- Created monthly work plans and ensured readiness for audits by clients and governmental agencies
- Designed and managed seasonal menus for the dining facility
- Supervised housekeeping services, ensuring high-quality accommodations and public area maintenance
- Coordinated with Executive Housekeepers and monitored laundry services
- Managed procurement and controlled inventory of cleaning supplies and equipment
- Canada Branch in Kazakhstan, Atyrau Tengiz
Operations Executive Manager of Housekeeping
Tamimi Global Co. Ltd
, Saudi Arabia
01.2023 - 11.2023
- Company Overview: Saudi Arabia, AMAALA Project
- Oversaw housekeeping operations across multiple projects, maintaining high standards in guest accommodations, meeting rooms, and public spaces
- Supervised housekeeping management teams and laundry operations
- Planned staffing requirements and set performance goals for housekeeping staff
- Provided coaching and regular feedback to improve team efficiency and resolve conflicts
- Ensured compliance with local regulations and safety protocols
- Managed housekeeping inventory and ensured proper use of chemicals following MSDS guidelines
- Conducted daily inspections of guest rooms and public areas
- Prepared detailed operational reports on a daily, weekly, and monthly basis
- Handled guest requests and complaints with a focus on customer satisfaction
- Saudi Arabia, AMAALA Project
Camp Manager
SAS Kazakhstan - JSC AK Altynalmas
Karaganda, Kazakhstan
08.2019 - 08.2022
- Company Overview: Karaganda
- Managed daily catering, facilities, accommodation, and food services operations according to client standards
- Monitored service quality and ensured contractual compliance
- Prepared documentation for food safety, accommodation services, and facility management
- Planned menus and ordered provisions within budget constraints
- Controlled stock rotation to minimize waste
- Ensured all goods deliveries were compliant with company procedures
- Conducted staff training and performance assessments
- Maintained the highest standards of hygiene and safety
- Addressed and resolved client complaints promptly
- Managed month-end and end-of-trip reporting
- Karaganda
Site Manager / Unit Manager
Compass Kazakhstan LLP
, Kazakhstan
09.2013 - 08.2019
- Company Overview: Onshore Oil & Gas Service Company
- Developed strategic plans aligned with company goals
- Led cross-functional teams to promote collaboration and innovation
- Analyzed departmental budgets to optimize costs and enhance profitability
- Motivated staff through positive reinforcement and incentive programs
- Maintained communication with senior management on shifting priorities
- Identified operational challenges and implemented effective solutions
- Managed daily catering, accommodation, and housekeeping services per contractual obligations
- Controlled inventory and procurement processes
- Conducted regular training sessions and ensured compliance with safety and hygiene standards
- Onshore Oil & Gas Service Company
Sanatorium Manager
Almaty Resort Sanatorium
Almaty, Kazakhstan
04.2001 - 12.2013
- Company Overview: Kazakhstan
- Directed restaurant and hospitality operations for the sanatorium
- Managed staff schedules, duties, and professional development
- Monitored inventory levels and ensured proper stock management
- Maintained all documentation related to health, safety, and operational procedures
- Controlled technical maintenance of equipment
- Ensured high-quality guest service and maintained a welcoming environment
- Handled public relations and managed client feedback to improve services
- Kazakhstan
Education
Administration Technology and Restaurant Business Management
College of Higher Education
Cheltenham, UKFood and Consumer Goods Technology
Academy of National Economy
KazakhstanSkills
- Team Leadership and Staff Development
- Operational Planning and Process Optimization
- Budget Management and Cost Control
- Quality Assurance and Compliance
- Health, Safety, and Environmental Standards
- Inventory Management and Procurement
- Customer Service and Complaint Resolution
- SAP
- Oracle
- NAV (JD-Edwards)
- Power BI
- Microsoft Office Suite (Word, Excel, Access, Outlook)
- Social Table Diagrams
- Specialized Industry Training: PPE
- Chemical Hazard Pictograms
- Cleaning Supervisor Course
Languages
- Kazakh, Native
- Russian, Fluent
- English, Fluent
Languages
English
Advanced
C1
Timeline
Site Manager
Arctic Group International
02.2024 - Current
Operations Executive Manager of Housekeeping
Tamimi Global Co. Ltd
01.2023 - 11.2023
Camp Manager
SAS Kazakhstan - JSC AK Altynalmas
08.2019 - 08.2022
Site Manager / Unit Manager
Compass Kazakhstan LLP
09.2013 - 08.2019
Sanatorium Manager
Almaty Resort Sanatorium
04.2001 - 12.2013
Administration Technology and Restaurant Business Management
College of Higher Education
Food and Consumer Goods Technology
Academy of National Economy
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