Hi, I’m
Ainamkoz Karakulova
Almaty
Overview
11
years of professional experience
Work History
LLP "Data Integration Software KZ"Almaty
Senior Technical Support Engineer
06.2024 - Current
Job overview
- Providing technical support and maintenance for database operations, ensuring data integrity and optimal system performance.
- Diagnosing and resolving application issues to minimize downtime and improve user experience.
- Conducting log analysis to identify root causes of complex system issues and implementing effective solutions.
- Collaborating with development and IT teams to optimize software performance and improve business processes.
- Developing and maintaining technical documentation on troubleshooting processes.
- Leading knowledge-sharing initiatives to enhance team expertise.
- Working with ETL processes, providing technical support for Informatica products, participating in integration.
Kcell, PLCAlmaty
Senior Engineer (Sales, Customer Service, IT, VAS Platforms)
05.2015 - 06.2024
Job overview
- Service Optimization: Developing technical specifications for a certified notification service to improve customer experience.
- Technical Support: Resolving subscriber issues at L1 level using SAO Diagnostics for quick problem localization.
- Platform Administration: Supporting and administering platforms at L2 level and monitoring services using PRTG and Grafana.
- Process Improvement: Standardizing complaint-handling processes for L1 teams and optimizing service operations.
- Data Analysis: Analyzing group performance data and preparing reports to implement improvements.
- Training: Completing courses on the Eastwind Mobile Marketing Platform and SQL fundamentals.
- Collaboration: Providing technical support across departments and escalating complex issues to L3/L4 specialists.
Customer Service Center Telecontact Almaty, LLCAlmaty
09.2014 - 07.2015
Job overview
- Increased customer capture by 35% through innovative PR and marketing strategies.
- Managed insurance claims by verifying coverage details and ensuring accurate processing.
- Improved operational efficiency by collaborating with team members to streamline workflows.
- Demonstrated strong communication and problem-solving skills in addressing customer inquiries.
Education
Eurasian Technological UniversityAlmaty, Kazakhstan
Bachelor of Information Systems
06.2024
Al-Farabi Kazakh National UniversityAlmaty, Kazakhstan
Bachelor of Chemical Technology from Organic Substances
06.2013
Skills
- SQL
- Linux
- SAO Diagnostics
- PRTG
- Grafana
- Eastwind Mobile Marketing Platform
- ETL processes
- Informatica
- Communication
- Problem-solving
- Teamwork
- Project management
Languages
native, C2, B2, IELTS 6.0, A2
Personal Information
- Date of Birth: 12/11/91
- Nationality: Kazakhstani
Timeline
Senior Technical Support Engineer
LLP "Data Integration Software KZ"
06.2024 - Current
Senior Engineer (Sales, Customer Service, IT, VAS Platforms)
Kcell, PLC
05.2015 - 06.2024
Customer Service Center Telecontact Almaty, LLC
09.2014 - 07.2015
Eurasian Technological University
Bachelor of Information Systems
Al-Farabi Kazakh National University
Bachelor of Chemical Technology from Organic Substances