Aigerim YESTEMESSOVA
Almaty,ALM
Summary
Entry-level Car Haul Truck Dispatcher with 3 months of hands-on dispatch experience and 5 years of customer service experience in a call center. Skilled in driver coordination, route planning, and maintaining clear communication with drivers and clients. Strong multitasking, problem-solving, and time management abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
PROS MOVERS LLC
Almaty, ALM
12.2025 - Current
- Dispatched car hauler trucks and coordinated vehicle pickups and deliveries
- Communicated with drivers, brokers, and customers to ensure timely transport
- Monitored routes, resolved issues, and maintained compliance with DOT regulations
Call Center Supervisor
Allur Premium
Almaty, ALM
08.2025 - 11.2025
- Trained new staff on customer service protocols and system usage.
- Monitored call quality and provided feedback to team members.
- Developed and implemented process improvements for efficiency.
- Resolved escalated customer issues with professionalism and care.
- Participated in hiring interviews and selection process for new team members.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Quality Control Specialist
Beeline Kazakhstan
Almaty, ALM
07.2020 - 07.2025
- Monitoring and evaluating products, services, or processes to ensure compliance with quality standards.
- Identifying defects, errors, or deviations and recommending corrective actions.
- Training staff on quality standards and best practies.
Call Center Supervisor
Beeline Kazakhstan
Almaty, ALM
12.2018 - 06.2020
- Supervised daily operations of call center team for optimal performance.
- Trained new staff on customer service protocols and system usage.
- Monitored call quality and provided feedback to team members.
- Developed and implemented process improvements for efficiency.
- Resolved escalated customer issues with professionalism and care.
- Provided guidance, training, coaching and mentoring to call center team members.
Call Center Operator
Beeline Kazakhstan
Almaty, ALM
07.2015 - 11.2018
- Answered incoming calls and addressed customer inquiries promptly.
- Assisted customers with product information and service details effectively.
- Documented customer interactions accurately in the call center system.
- Collaborated with team members to resolve customer issues efficiently.
- Followed scripts and guidelines for consistent communication with customers.
Education
Bachelor of Science - Information And Computer Systems
TURAN UNIVERSITY
AlmatySkills
- Load boards: DAT, TRUCKSTOP, SUPERDISPATCH, CENTRALDISPATCH
- Route Planning & Load Optimization
- GPS, ELD & TMS Systems
- Driver Coordination & Communication
- DOT & HOS Compliance
- Vehicle Load Planning (Top Load / Rack)
- Problem Solving & Real-Time Decision Making
- Time Management & Multitasking
- Customer & Broker Communication
- Documentation & BOL Management
- Microsoft Excel / Google Sheets
- Attention to Detail
Languages
Russian
Native
Native
English
Intermediate (B1)
B1
Certification
TRUCKING WINGS INC - Truck Dispatch Course
Timeline
Dispatcher
PROS MOVERS LLC
12.2025 - Current
Call Center Supervisor
Allur Premium
08.2025 - 11.2025
Quality Control Specialist
Beeline Kazakhstan
07.2020 - 07.2025
Call Center Supervisor
Beeline Kazakhstan
12.2018 - 06.2020
Call Center Operator
Beeline Kazakhstan
07.2015 - 11.2018
Bachelor of Science - Information And Computer Systems
TURAN UNIVERSITY