Aigerim Mauletbayeva

Managing daily operations, developing menus, maintaining quality standards, overseeing staff training, monitoring inventory and cost control, ensuring compliance with health and safety regulations, and providing excellent customer service.

• Managed inventory effectively, reducing waste and optimizing stock levels.

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.

Responsible for taking orders and serving food and beverages to guests.To play an important role in guest satisfaction as we are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences. Follow up with guests with additional services that enhance the guests' experience. Handle guest requests personally and/or refer as appropriate.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.