Aida Aitbayeva
Astana,Kazakhstan
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, multitasking and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sales Executive
The St. Regis
Astana, Kazakhstan
11.2023 - Current
- Organized meetings with vendors to discuss event requirements.
- Conducted market research to identify target audiences and strategies for reaching them.
- Provided training on the hotel's products, services, and amenities to staff members.
Sales Coordinator
The St. Regis
Astana, Kazakhstan
04.2023 - 11.2023
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Collaborated with internal teams such as banquet, food and beverage, finance, operations, to ensure successful execution of projects.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
Front Office Agent
The Peninsula
Chicago, IL, USA
05.2019 - 05.2020
- Maintained front desk to provide positive first impression.
- Encouraged and improved cross-department internal communication.
- Maintained accurate records of all transactions in the property management system.
- Performed administrative duties including filing paperwork, updating guest profiles, and responding to emails and phone calls.
Concierge Desk Coordinator
National Louis University
Chicago, IL, USA
10.2018 - 04.2019
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate department.
- Handled mail and package deliveries, keeping items secure.
Rooms Division Trainee
Sofitel Chicago Magnificent Miles
Chicago, IL, USA
04.2017 - 04.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Cross training in other departments.
Sales and Marketing Trainee
The Ritz-Carlton
Almaty, Kazakhstan
08.2015 - 02.2016
- Provided support to existing staff on various tasks and duties.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Researched competitors' marketing strategies and tactics.
- Planned and completed group projects, working smoothly with others.
Education
Associate of Arts - Digital Marketing Business Career Program
Computer System Institute
Chicago06-2021
Bachelor of Arts - Hospitality Hotel Management
National Louis University
Chicago04-2019
Diploma - International Hospitality Hotel Management
Les Roches Jin Jiang International
Shanghai07-2016
Skills
- Quality assurance understanding
- Sales Presentations
- Networking
- Staff Training and Development
Accomplishments
- Employee of the Month at The Peninsula Chicago
- Name recognition at The St. Regis Astana
- Class delegate at the Les Roches
- Captain of service team at the "Jade" restaurant in Les Roches
Volunteer
- Volonteer at The 2014 Chinese Grand Prix Formula One event, Shanghai China
Timeline
Sales Executive
The St. Regis
11.2023 - Current
Sales Coordinator
The St. Regis
04.2023 - 11.2023
Front Office Agent
The Peninsula
05.2019 - 05.2020
Concierge Desk Coordinator
National Louis University
10.2018 - 04.2019
Rooms Division Trainee
Sofitel Chicago Magnificent Miles
04.2017 - 04.2018
Sales and Marketing Trainee
The Ritz-Carlton
08.2015 - 02.2016
Associate of Arts - Digital Marketing Business Career Program
Computer System Institute
Bachelor of Arts - Hospitality Hotel Management
National Louis University
Diploma - International Hospitality Hotel Management
Les Roches Jin Jiang International
Similar Profiles
Nikita VolkovNikita Volkov
Food & Beverage Operations Manager at The St. RegisFood & Beverage Operations Manager at The St. Regis
Khushboo BiyaniKhushboo Biyani
Intern at The St. RegisIntern at The St. Regis
Karen YangKaren Yang
Executive Pastry Chef at The St. Regis HotelExecutive Pastry Chef at The St. Regis Hotel
Alisher SabyrbaevAlisher Sabyrbaev
Restaurant supervisor at ASTANA DEVELOPMENT GROUPRestaurant supervisor at ASTANA DEVELOPMENT GROUP
Ayauly AnuarbekovaAyauly Anuarbekova
Director of Customer IT Service at Nazarbayev UniversityDirector of Customer IT Service at Nazarbayev University