Adilkhan Anuarbek
Almaty
Summary
Driven by a strong work ethic and exceptional customer service skills, have effectively increased sales revenue and client satisfaction at different areas. Leveraging abilities in time management and multitasking, I've successfully managed projects and client relationships, ensuring seamless operations across various roles.
Overview
4
4
years of professional experience
Work History
Personal Assistant
LLP Keremet Trust
Almaty, ALA
08.2023 - 06.2024
- Accomplished project deadlines by assisting with task completion whenever required.
- Managed about 50 customer calls
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Served as point of contact between clients and managerial staff.
- Personal Tasks (Pick up documents, pick up personal belongings, delivery of documents)
Sales Manager / Content Manager
Beam Career Management Center
Almaty, ALA
05.2022 - 07.2023
- Had some of best and sometimes best sales performance. Managed to make "annual subscription"
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Creating video course related to work of career centers in universities. From scratch and without experience
Call Center Manager
LLP Keremet Trust
Almaty, ALA
08.2021 - 04.2022
- Handling incoming and outgoing calls (consultation)
- Building long-term relationships with clients
- Scheduling meetings and inviting clients to company events
Sales Manager
SmartUp City (Let's Call)
Almaty, ALA
03.2020 - 04.2020
- Answering phone calls and emails
- Consulting and scheduling appointments via incoming calls
- Handling website inquiries
- Processing orders and delivering goods
- Working in CRM system
- Assisting in writing sales scripts
Call Center Manager (part-time Job)
Telecontact
03.2020 - 04.2020
- Handling inbound and outbound calls (sales and consultation).
Education
Training Courses - Sales
Sales Training Courses (Inside My Previous Job)
Almaty, Kazakhstan02.2023
Bachelor of Economics - Economics
Caspian University
Almaty, Kazakhstan07.2021
English Language Courses - English Language
New Generation
Pavlodar, Kazakhstan07.2019
Economics - Finance
Higher College of The Innovative Eurasian Universi
Pavlodar, Kazakhstan07.2019
Skills
- Customer Service
- Sales
- Strong Problem Solver
- Strong Work Ethic
- Filing and data archiving
- Client Relations
- Organizing and Preparing Meetings
- Time Management
- Attention to Detail
- Multitasking and Organization
Accomplishments
- At the end of each month, I consistently ranked as the top performer for several months in a row.
- I have also received multiple bonuses at work for outstanding performance.
Languages
Russian
Native language
English
Upper intermediate
B2
Kazakh
Intermediate
B1
Timeline
Personal Assistant
LLP Keremet Trust
08.2023 - 06.2024
Sales Manager / Content Manager
Beam Career Management Center
05.2022 - 07.2023
Call Center Manager
LLP Keremet Trust
08.2021 - 04.2022
Sales Manager
SmartUp City (Let's Call)
03.2020 - 04.2020
Call Center Manager (part-time Job)
Telecontact
03.2020 - 04.2020
Training Courses - Sales
Sales Training Courses (Inside My Previous Job)
Bachelor of Economics - Economics
Caspian University
English Language Courses - English Language
New Generation
Economics - Finance
Higher College of The Innovative Eurasian Universi
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