Microsoft Office
Adel Urazakova
Nur-Sultan,AST
Summary
Dynamic,decisive and ambitious leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company. Goal-oriented manager with distinguished experience in client-oriented industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Talented sales professional with extensive experience in product sales and assessing client needs.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Front Office
The St. Stregis Astana
08.2017 - 01.2018
- Cross-training
- Lobby butler: welcoming, escorting, touring
- Concierge: billing, transportation, VIP arrival reports, welcome letters
- Butler Service Desk Operator: wake-up calls, outside calls, in-room dining service, restaurant bookings
F&B Service Supervisor
Glion Institute of Higher Education
09.2018 - 02.2019
- Opening and closing procedures
- Supervising students
- Solving guests’ complaints
- Billing, requisition
- Managing outlet
Founder
GastroBox.Kz - Catering company
11.2020 - 04.2021
- Prepared for and executed new menu implementations.
- Brainstormed different ideas and images for new gaming concept.
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
- Interviewed, supervised and motivated eleven staff members to achieve optimal productivity.
- Created organizational structures to improve accounting and finance functions.
Founder
Bestik.Tea - Event organization company
Nur-Sultan
06.2021 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Created organization's mission and vision statements for use by employees.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Mentored customer service, marketing, sales and accounting.
Education
BBA - Hospitality Management with Luxury Brand Management, Hospitality
Glion Institute of Higher Education
Switzerland 10.2016 - 02.2020
Skills
Operations management
Software
Opera
Timeline
Founder
Bestik.Tea - Event organization company
06.2021 - Current
Founder
GastroBox.Kz - Catering company
11.2020 - 04.2021
F&B Service Supervisor
Glion Institute of Higher Education
09.2018 - 02.2019
Front Office
The St. Stregis Astana
08.2017 - 01.2018
BBA - Hospitality Management with Luxury Brand Management, Hospitality
Glion Institute of Higher Education
10.2016 - 02.2020
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