Summary
Overview
Work History
Education
Timeline
Generic
Denis Ivanov

Denis Ivanov

Almaty

Summary

I’m a hard-working, passionate, reliable and guest-oriented person with a total experience in customer service of more than 4 years.

I am open to new experiences and have a strong desire to work in an international company with a global reputation, to become part of a friendly international team, to achieve success, to expand my horizons and see this wonderful world. To work with the best talents from all over the world. To be part of a large international team that creates unforgettable service and gives people unforgettable impressions.

I like the atmosphere of the service. I like the team spirit that arises when working together in the service. I want to become a team player who generates positive energy and gives it to their colleagues and guests of the company. Using my experience, I will bring my passion, new positive energy and new ideas to the company.

Overview

25
25
years of professional experience

Work History

Event Manager

EVENT MEDIA LLP.
08.2024 - Current
  • Planned event from start to finish according to requirements, target audience and objectives.
  • Analyzed and reviewed of contracts with suppliers and clients.
  • Sourced and negotiated with vendors and suppliers.
  • Was in charge of hiring personnel (DJs, waiters/waitresses, photographers, videographers and etc.).
  • Searched for venues and premises for events.
  • Oversaw logistics for multi-day events, including accommodations, transportations, and scheduling.
  • Coordination all operations.
  • Leading of promotional activities for the event.
  • Participation of supervising all staff (event coordinators, caterers etc.).
  • Stepping up to resolve any problems that might occur and ensure event is completed smoothly.
  • Analyzing the event’s success and prepare reports.

Key skills:

Teamwork; development of creative and unconventional thinking; ability to control your emotions and remain calm in the most stressful conditions; comfort working in a fast-paced environment; ability to plan and execute projects with many moving parts.

Assistant to the Project Manager

CHINA ZHENHUA OIL Co. Ltd. in Kazakhstan
01.2017 - 07.2024
  • Organization of meetings and conferences;
  • Collection and receipt of necessary information for making a decision on an investment project;
  • Preparation of analytical materials for investment projects;
  • Attracting and working with external consultants to obtain consultations and conduct due diligence;
  • Negotiated and managed third-party contracts related to project deliverables;
  • Hiring drivers, organizing work on obtaining visa support, searching and booking hotels, transferring guests;
  • Searching and booking conference rooms for private meetings;
  • Organization of private parties and events.

Key skills:

Diplomacy; negotiation; ability to use organizational skills; promptness; ability to work in multitasking mode without losing speed in work; analytical skills.

Administrative Manager

CHINA ZHENHUA OIL Co. Ltd. in Kazakhstan
09.2014 - 12.2016
  • Supervising daily support operations of company and plan the most efficient administrative procedures, organizational support for the management of the Company;
  • Participation in the preparation of events held by the Company (conferences, meetings, celebrations, etc.), within the competence of the department;
  • Organization of work to provide business travelers of the Company's structural units with tickets for air/train travel within the framework of existing agreements;
  • Organization of work on interaction with hotels for the business needs in Kazakhstan and abroad;
  • Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.

Key skills:

Communication skills; active listening, setting clear expectations, and effective communication; always be in touch; be required to juggle multiple tasks simultaneously; strong level of responsibility.

Restaurant Manager

RESTAURANT PRUSSIA of the Company Becker & Co.
07.2002 - 03.2004

Totally had responsibilities for the work of the restaurant in my shift and supervised the work of all restaurant’s staff (waiters/waitresses, bartenders, cooks, cashiers, hostesses, cleaning personal).

  • Managing Restaurant operations;
  • Managing guest queries in timely and efficient manner;
  • Resolution of problems and conflicts of various kinds,
  • Developing menus with other members of Food and Beverage team;
  • Organization of banquets and service outside the restaurant (big picnics);
  • Representing the restaurants interests to other structural divisions of Becker & Co.
  • Staff scheduling;
  • Assisting other departments wherever necessary and maintain good working relationships.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Key skills:

Show the team a role model at work; ability to maintain team spirit; empathy to teammates; hardworking and stamina; strong organizational skills; management skills; ability to resolve conflict situations, both with team members and with guests.

Restaurant Waiter

RESTAURANT PRUSSIA of the Company Becker & Co.
08.1999 - 06.2002
  • Meeting guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintaining cleanliness of all equipment used during the shift.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Following cash handling procedures.
  • Managing guest queries in a timely and efficient manner.
  • Ensured cleanliness of work areas.
  • Complying with restaurant security, fire regulations and all health and safety legislation.
  • Assisted other departments and maintained good working relationships.
  • Maximized revenue and increased average spend per person through up selling and maintaining high customer service standards.

Key skills:

Teamwork; maintain a good mood every day; hospitality; be flexible; diplomacy and politeness; hard-working and stamina; problem-solving; ability to work in multitasking mode without losing speed in work; and be focused on your work.

Education

Bachelor in Finance - Finance

University of International Business
Almaty, Kazakhstan
06-2008

Bachelor of Laws - Jurisprudence

Russian-Kazakhstan Humanitarian University
Almaty, Kazakhstan
06-2002

Timeline

Event Manager

EVENT MEDIA LLP.
08.2024 - Current

Assistant to the Project Manager

CHINA ZHENHUA OIL Co. Ltd. in Kazakhstan
01.2017 - 07.2024

Administrative Manager

CHINA ZHENHUA OIL Co. Ltd. in Kazakhstan
09.2014 - 12.2016

Restaurant Manager

RESTAURANT PRUSSIA of the Company Becker & Co.
07.2002 - 03.2004

Restaurant Waiter

RESTAURANT PRUSSIA of the Company Becker & Co.
08.1999 - 06.2002

Bachelor in Finance - Finance

University of International Business

Bachelor of Laws - Jurisprudence

Russian-Kazakhstan Humanitarian University
Denis Ivanov