Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adel Belgibaeva

Almaty

Summary

Currently a customer support operator in Business support department with strong communication and problem-solving skills. Experienced in assisting clients and ensuring they are provided with exceptional service and support.

Reliable, effective communicator with expertise in conflict resolution, multi-tasking, and utilizing support software.

Overview

8
8
years of professional experience

Work History

Customer Support Operator

Sumsub
10.2024 - Current
  • Developing and maintaining strong relationships with clients by providing outstanding service, understanding their needs, and offering tailored solutions.
  • Contributed to the development of a comprehensive knowledge base, enabling faster resolution of common issues.
  • Improved customer satisfaction by efficiently addressing and resolving support issues.
  • Coordinated with sales representatives to address pre-sales inquiries and provide prospective clients with accurate information about products or services offered.
  • Acted as an escalation point for complex cases, ensuring timely resolution and high levels of customer satisfaction.

Medical Interpreter

360 Smart Lingo
05.2023 - 10.2024
  • Interpreted spoken communication for non-English speaking clients.
  • Enhanced patient compliance with medical procedures by conveying key information from providers.
  • Helped bridge the communication gap between patients and healthcare providers, ensuring that important medical information was clearly understood in a variety of settings.
  • Ensured patient confidentiality by adhering to strict HIPAA regulations.
  • Supported clinical team members in delivering culturally sensitive care to diverse patient populations.
  • Participated in training sessions as a Language Relations Delegate.

Sales Manager

Freelance
08.2021 - 08.2023
  • Connected with customers to understand their needs and recommended the right products or services, leading to increased sales.
  • Built and maintained strong relationships with clients, ensuring they were satisfied and returning for future business.

Administrator

Sole Proprietorship "BST"
03.2020 - 08.2023
  • Managed daily office operations, ensuring everything ran smoothly and efficiently.
  • Supported staff by handling scheduling, correspondence, and other administrative tasks, helping the team stay organized and focused.

Translator

WORK FROM HOME
07.2017 - 08.2020
  • Communicated regularly with clients to clarify requirements and ensure their needs were met.
  • Continuously improved language skills and stayed updated on industry trends to deliver the best possible translations.

Education

Medical Terminology -

Medical 360 SMART LINGO
10.2023

B.A - English Language

Kyrgyz National University

Skills

  • Interpretation Accuracy
  • Bilingual Communication
  • Attention to Detail
  • Customer Service
  • Communications
  • Team collaboration
  • Empathy
  • Problem Resolution
  • Adaptability
  • Live chat support
  • Escalation management
  • Follow-up procedures

Timeline

Customer Support Operator

Sumsub
10.2024 - Current

Medical Interpreter

360 Smart Lingo
05.2023 - 10.2024

Sales Manager

Freelance
08.2021 - 08.2023

Administrator

Sole Proprietorship "BST"
03.2020 - 08.2023

Translator

WORK FROM HOME
07.2017 - 08.2020

B.A - English Language

Kyrgyz National University

Medical Terminology -

Medical 360 SMART LINGO

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Adel Belgibaeva